Application
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
It applies to individuals at all levels working in frontline roles in a diverse range of industry sectors and business contexts.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify potential security risks. | 1.1.Identify potential risks to merchandise, cash and non-cash, and take swift action to prevent escalation of security risk in line with organisational procedures. 1.2.Identify potential risks to safety of customers, self or team members, and take swift action to prevent escalation of security risk in line with organisational procedures. 1.3.Remain vigilant and alert to potential security risks, and follow organisational policies and procedures to minimise security risks. 1.4.Maintain security of merchandise, cash and non-cash according to organisational procedures. |
2. Respond to security breaches. | 2.1.Identify security breaches and respond in line with organisational policies and procedures. 2.2.Recognise security breaches outside of scope responsibility and promptly refer to relevant personnel. 2.3.Prioritise personal safety when responding to security breaches. |
3. Report on security issues. | 3.1.Report suspicious behaviour to relevant personnel. 3.2.Report faulty security equipment to relevant personnel. 3.3.Report on security breaches and ongoing security risks in line with organisational policies and procedures. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
follow organisational policies and procedures to demonstrate the appropriate response, within scope of job role, to four of the following security issues:
faulty security equipment
suspicious customer behaviour
suspicious team member behaviour
breaches of cash handling security procedures
breaches of merchandise movement security procedures
theft of cash
theft of merchandise
armed robbery
individual posing threat to personal safety
identify potential security risks within the workplace and determine appropriate measures to eliminate the risk.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures for:
use of security equipment
suspicious customer behaviour
suspicious team member behaviour
armed robbery
cash and non-cash security
merchandise security
theft
responding to security breaches
reporting security risks and breeches
surveillance of merchandise
personal security
common security risks within the retail workplace and techniques to:
identify risk
minimise risk
impacts of security breaches on individuals and organisation:
emotional distress
financial loss
commercial loss.
Assessment Conditions
Skills must be demonstrated in a services industry environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
organisational policies and procedures relevant to security as listed in the Knowledge Evidence
customers and team members; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment
assessment activities that allow the individual to work with commercial speed and timing.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Writing skills to: | complete basic written reports regarding security breaches. |
Sectors
Cross-Sector
Competency Field
Risk Management and Security